FAQ
- How do I get a new password?
Click on the "Forgotten Password" tab at the top of any page of the website.
- How Do I Contact TwoWayVision?
Use the contact page Contact Us.
- Once I Have Started To Complete A Survey Can I Save It And Return Later?
Normally once you have started you must complete the survey or you will have to restart it (this is for your security).
- How Long Do Surveys Take To Complete?
Generally surveys take around ten minutes to complete.
- How Does The Answer Scale Work?
Our usual scale on graded answer questions ranges from 'Strongly Disagree' to 'Strongly Agree', with a hover button over each mark on the scale showing what that one means. Additionally, there is an 'N/A' (not applicable) option for users to click if they feel that the question genuinely does not apply to them. Some clients may select a different scale in which case this will be clear.
- How Can I Be Certain That My Answers Will Not Be Identified By Anyone Else?
We recognise that confidentiality is a key issue to the effectiveness of the process. TwoWayVision incorporates a host of security features designed to give you complete confidence in the integrity of the system. These features include:
- Remote hosting for TwoWayVision not on its clients premises or under its client's control
- Results aggregated to prevent identification of individual responses
- The only exception to this is in the area of free text where a user has the option to input free text and the option to be identified if they so wish. In the absence of any individual identifying themselves in a free text box TwoWayVision will not identify or reveal who has made such comments - although the comments themselves will be viewable when the survey is released so please be careful not to self identify.
